The SARN Technologies ltd. support service is designed to ensure continued optimal operation of the network.
The service is designed to fit the client’s requirements and can range from 1st level help desk assistance up to a fully managed service.
The basis of all support provided by SARN Technologies ltd. is to ensure the customer benefits from an efficient, robust and secure IT infrastructure where problems are anticipated and planned for.
Support from SARN Technologies ltd. can include both proactive and reactive services comprising the of following components:
The provision of emergency fault diagnosis and resolution by on-site call out, on-line connection or telephone help.
Fault diagnosis and resolution of operational failures, reported errors or reduced infrastructure performance.
Regular on-site technical assessments
On-Line monitoring of critical infrastructure components
Housekeeping and Administration
Security and Performance Audits
All of our services are offered on various terms:
Fully contracted basis
Time & materials only