Network Support

 

 

The SARN Technologies ltd. support service is designed to ensure continued optimal operation of the network.

 

The service is designed to fit the client’s requirements and can range from 1st level help desk assistance up to a fully managed service.

 

The basis of all support provided by SARN Technologies ltd. is to ensure the customer benefits from an efficient, robust and secure IT infrastructure where problems are anticipated and planned for.

 

Support from SARN Technologies ltd. can include both proactive and reactive services comprising the of following components:

 

The provision of emergency fault diagnosis and resolution by on-site call out, on-line connection or telephone help.

 

Fault diagnosis and resolution of operational failures, reported errors or reduced infrastructure performance.

 

Regular on-site technical assessments

 

On-Line monitoring of critical infrastructure components

 

Licence management

 

Warranty handling

 

Housekeeping and Administration

 

Security and Performance Audits

 

 

All of our services are offered on various terms:

 

Fully contracted basis

Time & materials only

Pre-paid hours

Retainer contract.

SARN Technologies ltd. Springfield House, Laurelhill Business Park, STIRLING, FK7 9JQ  01786 406441 info@sarnt.co.uk

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